I got the crapware booted up last week, started patching and doing all the stuff you have to do when the company reformats your HD after a motherboard upgrade. Rah. Nothing unexpected. I get the patching done, shut it off, unplug and get ready to carry it upstairs when I realized I needed to add a few more quick things. So I try to power it up.
Yes. Try to power it up. It wont power up - no LEDs either. Now, by this time I had had it plugged into the AC for at least 12 hours to charge the battery. Nope. Looks like the battery is dead.
Call up Alienware: "Batteries only have a 1 year warranty." Oh, and their tech's saw the bad battery during their inspection of the system and did not tell me. They are willing to send me a new one, in 4-5 days, for an addition $100+S/H! My cost.
I put the rep on hold and walked around to calm myself from going "Drill Instructor" on him as he would likely hang up. Mentally I reviwed the fun: I bought the 3 year on-site agreement that sends has sent no one on-site. I've sent the system back for repairs 4 times, each time taking two to four weeks round trip. Between two of those trips was a half dozen OS rebuilds, by me (remember on-site didn't send anyone on-site) before it was diagnosed as a memory issue and sent back. And, after all this, they wanted to charge me $100 for a battery.
The end result after I refused to pay and wanted to go up the food chain? The battery is being shipped out for free, "only this time". I had hoped they'd take me up on my idea of buying the laptop back and letting us both go our separate ways - no luck there. I guess they figure after the warranty is up (next year) - I can't bother them anymore.
They've got that right: I only make mistakes like this once. They wont get another purchase out of me.